How We Developed
Keeping in mind the idea that our customers want to keep their machines running like new, we have a simple business philosophy of "faster, more convenient, with a more enjoyable experience". We focus on serving the needs of homeowners, equipping them with the products and tools to find faults faster, repair with more confidence, and maintain their own machines without necessarily needing costly and time-consuming services. Our website provides a central resource to quickly find products by machine type, model number so the customers know exactly what they are getting, as well as quick and free shipping.
In those rare instances when a customer does encounter more complex or difficult problems, we make it easy to connect with pros who can provide free and constructive advice. Through connecting, organizing, and sharing our experiences, we can keep all our customers’ machines running well, homes and gardens beautiful to bring them a better and more enjoyable life. Our philosophy has made Hipa a one-stop destination and the first choice of over a million US households.